President: Hanne Laird
Vice-President: Janet Mullins
Treasurer: Barbara Gallant
Secretary: Wendy Biernaskie, Manager of Recreation and Volunteers
To enhance the quality of Marianhill services and programs, the residents council meets on a monthly basis to:
- Encourage greater participation in affairs affecting daily life within the home in keeping with our mission statement, vision and values
- Provide open channels of communication between residents and staff towards greater understanding and cooperation
- Invite recommendations for improvements and changes regarding specific issues and concerns
- Promote friendship, charity and support among residents
Membership is open to all residents in the licensed long-term care beds at Marianhill.
Resident Council meetings are held on the fourth Tuesday of every month.
Next Resident Council Meeting:
Tuesday, November 27 2018
Resident Council Food Committee meetings are held on the second Tuesday of every month.
Next Resident Council Food Committee Meeting:
Tuesday, November 13 2018
Resident and Family Care Concerns
Upon admission, all residents and advocates receive Marianhill’s policy and procedures for filing complaints, compliments, concerns and recommendations. If required, this information will be reviewed with the resident/advocate by staff.
Marianhill is committed to providing the highest possible quality of service to our residents. If you have a concern or comment about the level of care provided to you or your family member, please raise that concern or comment as follows:
- Immediately with the staff member or unit charge nurse
- With the unit manager
- With the Director of Care or Chief Executive Officer
- Using the Resident/Family Concern Forms available at reception and unit stations
Completed forms may be left at reception or returned via mail. This information is then forwarded to the staff member responsible for recommending action to address the concern and prevent further occurrences. As well, all forms are shared with the Chief Executive Officer and presented to the management team at monthly meetings.
Marianhill also sends a copy to the Ontario Ministry of Health and Long-Term Care (MOHLTC) of complaints addressing the following issues:
- Resident abuse and/or neglect
- Theft (where there are reasonable grounds to suspect that theft has occurred)
- Resident care issues that resulted in actual harm to a resident, or serious risk of harm to a resident
- Operational issues that resulted in actual harm to a resident, or serious risk of harm to a resident
- All follow-up correspondence concerning the above must also be forwarded to the MOHLTC
Written complaints that address all other resident care issues or operation of the home will not be forwarded to the MOHLTC unless the resident/advocate specifically states that they would like to make a formal complaint.
Do we need to integrate any additional text from Statement of Policy and Procedure: Complaints and Concerns / Abuse?
Concerns may also be forwarded directly to the Ontario Ministry of Health and Long-Term Care at 613-241-4263 or 1-800-267-8588.
Whistle Blowing Protection
No person shall retaliate against another person, whether by action or omission, or threaten to do so because,
- Anything has been disclosed to an inspector;
- Anything has been disclosed to the Director including, without limiting the generality of the foregoing,
(i)A report has been made under section 24, or the Director has otherwise been advised of anything mentioned in paragraphs 1 to 5 of subsection 24 (1),
(ii) The Director has been advised of a breach of a requirement under this Act, or
(iii) The Director has been advised of any other matter concerning the care of a resident or the operation of a long-term care home that the person advising believes ought to be reported to the Director; or
- Evidence has been or may be given in a proceeding, including a proceeding in respect of the enforcement of this Act or the regulations, or in an inquest under the Coroners Act. 2007, c. 8, s. 26 (1).