Making the Move to Long-Term Care
To better understand the lifestyle options and which one is right for you or your loved one, check out our guide to senior housing.
Activity Calendars
To better understand the lifestyle options and which one is right for you or your loved one, check out our guide to senior housing.
2024 Leadership Model
To enhance the quality of Marianhill services and programs, the residents’ council meets on a monthly basis to:
- Advise residents respecting their rights and obligations under the FLTC 2021.
- Advise residents respecting the rights and obligations of the licensee under the FLTC 2021 and under any agreement relating to the home.
- Attempt to resolve disputes between the licensee and residents.
- Collaborate with community groups and volunteers concerning activities for residents.
- Advise the licensee of any concerns or recommendations the Council has about the operation of the Home.
- Provide advice and recommendations to the licensee regarding what the residents would like to see done to improve care or the quality of life in the home.
- Report to the Director any concerns and recommendations that in the Council’s opinion ought to be brought to the Director’s attention.
- Review inspection reports and summaries, a written plan for achieving compliance, the detailed allocation report, the financial statements, and the operation of the home.
Membership is open to all residents in the licensed long-term care beds at Marianhill.
Resident Council meetings are held on a monthly basis. Please refer to the recreation activity calendar for the exact date and time.
Secretary and Residents’ Council Assistant:
Wendy Biernaskie, Manager of Recreation and Volunteers
Resident Food Committee
Resident Food Committee meetings are held on a monthly basis. Please refer to the recreation activity calendar for the exact date and time.
Resident and Family Care Concerns
Upon admission, all residents and advocates receive Marianhill’s policy and procedures for filing complaints, compliments, concerns and recommendations. If required, this information will be reviewed with the resident/advocate by staff.
Marianhill is committed to providing the highest possible quality of service to our residents. If you have a concern or comment about the level of care provided to you or your family member, please raise that concern or comment as follows:
Completed forms may be left at reception or returned via mail. This information is then forwarded to the staff member responsible for recommending action to address the concern and prevent further occurrences. As well, all forms are shared with the Chief Executive Officer and presented to the management team at monthly meetings.
Marianhill also sends a copy to the Ontario Ministry of Health and Long-Term Care (MOHLTC) of complaints addressing the following issues:
- Resident abuse and/or neglect
- Theft (where there are reasonable grounds to suspect that theft has occurred)
- Resident care issues that resulted in actual harm to a resident, or serious risk of harm to a resident
- Operational issues that resulted in actual harm to a resident, or serious risk of harm to a resident
- All follow-up correspondence concerning the above must also be forwarded to the MOHLTC
Written complaints that address all other resident care issues or operation of the home will not be forwarded to the MOHLTC unless the resident/advocate specifically states that they would like to make a formal complaint.
Concerns may also be forwarded directly to the Ontario Ministry of Health and Long-Term Care at 613-241-4263 or 1-800-267-8588.