The business office hours are 8:30 a.m. to 4:30 p.m. from Monday to Friday, excluding statutory holidays.
Accommodation rates are set annually by the Ministry of Health and Long-Term Care. It is expected that payments be made to Marianhill at the beginning each month.
There are several additional costs , which are not included in the accommodation fees. Examples of such costs are:
- Hairdressing/Barbering rates
- Personal telephone service and television cable service
- Dental care services
- Advanced foot care services
- Dry cleaning services
- Companion costs for transportation to medical appointments (please see nursing staff for details)
The staff in the business office can assist with all your financial questions. In Ontario residents are guaranteed a comfort allowance, this means everyone is entitled to have the comfort allowance available to them after accommodation fees have been charged. To enable this there are a number of government financial assistance programs available to citizens aged 60 years and over including Rate Reduction and Exceptional Circumstance. The staff in the financial department will assist with these applications.
A trust account may be established with Marianhill’s Finance Department to assist with payment for services such as foot care, beauty salon, etc and to provide access to funds for personal spending. You may arrange to have pension cheques deposited directly to your trust account.
Additional information regarding trust accounts may be obtained at the administration office, Monday to Friday 8:30 a.m. to 4:30. p.m. excluding statutory holidays. Statements of your trust account are provided each quarter. It is recommended that the balance of your trust account not exceed $500.00.